Who is COL Financial?

COL Financial, formerly CitisecOnline, is the leading and fastest-growing online stockbrokerage firm in the Philippines. In 2008, COL Financial was ranked as the number 1 stockbroker by the Philippine Stock Exchange, outranking over 100 stockbrokers by having the highest number of trade transactions in the market and continue to maintain that position.

It is currently managed by a team of professionals in the fields of finance and technology as well as market experts with over 30 years of experience in the stockbrokerage industry.

How secure is the website?

The security of your financial information is very important to us and we take every step to protect you online. We use the latest technology to ensure that our online dealing service is a safe and secure environment. Here is what we do:

Secure Sessions

  • When you login to our website you are always in a 'secure session' - you can confirm this by looking for a padlock icon displayed in your browser and checking that the website starts with 'https'. This means the data sent between your computer and our website is encrypted and even if it is accessed by a third-party, it is virtually impossible to decipher. We use Secure Socket Layer (SSL) encryption for optimum security.

Secure Login

  • Our login process provides another layer of security. We use the industry standard login process of User ID and Password. Only after you have correctly entered these details can you access your account.
  • Our login does not support the "Microsoft Internet Explorer Autocomplete" feature. This means that you will always be asked to enter a security detail before you can access your account or execute and trade order. We do this to further help you secure your personal details.
  • To ensure that a high level of security is maintained, please remember that you must not disclose your User ID, account details, account number(s) or passwords to anyone. Tell us immediately if you feel these may have been disclosed to a third-party.

Last Login

  • Every time you login to our site, you will be shown the last time you logged in or accessed your account. This is a security feature - if the time and date are incorrect then please contact us immediately as it may indicate that a third-party individual was able to login with your username and password.

Session Timeout

  • You will be automatically logged off if your session remains inactive for 30 minutes after accessing our website. This reduces the risk of unauthorized access to your account if you forget to logout. To avoid this risk, please ensure you always log off your account after you have finished trading and take necessary precaution when accessing the website on a public computer. To do so, use the 'Logout' button in the right hand side of the website.

How do I log into my account?

Once you open an account, you will be provided a unique username and password via email. Input the information into the respective fields on the top right hand side of the main website to log in to your COL account. You can opt to change your password under the "Change Profile" option in the menu bar.

How much are trade charges?

The following lists the corresponding charges for buying and selling transactions:

For Buying and Selling:

Fee Amount Remarks
Commission 0.25% Of the gross trade amount
Value Added Tax (VAT) 12% Of comission
Philippine Stock Exchange Transaction Fee
(PSE Trans Fee)
0.005% Of the gross trade amount
Securities Clearing Corporation of The Philippines Fee
0.01% Of the gross trade amount
Additional Fee for Selling
Sales Tax No. of Shares X Price X 0.006

Note: The commission fee has a minimum charge of Php 20 per transaction. If you require a broker-assisted trade, the commission charge is .5% of the Gross Trade Amount.

How do I contact Helpdesk?

Our contact numbers are as follows:

Customer Service Hotline (+632) 6 515 888
Trunk Line (+632) 636 5411
Fax No. (+632) 636 3512
Email Address helpdesk@colfinancial.com

Our Address:

COL Financial Group, Inc. 2401B East Tower, Philippine Stock Exchange Centre, Exchange Rd. Ortigas Center, Pasig City 1605 Philippines
COL Financial
Business Center
2403B East Tower, Philippine Stock Exchange Centre, Exchange Rd. Ortigas Center, Pasig City 1605 Philippines

More than just a portal for you to trade, COL Financial is a partner fully committed to help you invest wisely in the stock market. By working with us, you gain immediate access to everything you need to help you succeed.

Site Map | Why COL | New To Investing | Products & Services | Active Trading | Open an Account | Investor Relations | Career Opportunities

Tel: (632) 6-515-888 | Fax: (632) 636 3512 | or Email us